Tenant FAQs

Answers to Your Common Questions

  • Can I have a pet in my home?

    That depends on the property. There are some of our properties that permit some kinds of pets. The best thing to do is call or email our office and ask BEFORE getting an animal to live with you. Just because you see an animal in another apartment nearby doesn’t mean animals are still permitted or that the animal you are choosing will be permitted. Pets are ONLY permitted to be in the property when written permission from the landlord is obtained. This includes pet sitting.
  • I need a copy of my lease, payment receipt, etc.

    No problem! Just send us an email letting us know what you need and how you would like us to send it (fax, email, mail) and we will get it to you as soon as possible.
  • What if I have a maintenance emergency in the middle of the night or on the weekend?

    We are happy to provide emergency maintenance service anytime, day or night. Regular, non-emergency, work orders should be placed either by calling or emailing our office. We will let you know when you can expect a service technician to take care of the problem. If your problem is life threatening such as fire or a gas leak, call 911. If you are able, call the emergency maintenance system after calling 911 to alert us to the emergency. If your problem is non-life threatening such as water flooding, no heat, or major accident or malfunction that will cause more damage by waiting to repair until business hours, we have resources in place to help. Please remember our emergency service technicians are not available for lock out service. You will have to call a locksmith if you are locked out of your home.

    How to access the emergency maintenance system:

    Step 1. Call the office at (570) 505 – 3347.
    Step 2. Follow the instructions to access the on call answering service.
    Step 3. Wait for one of the on call personnel to get in touch with you.
  • When I move out, what do I need to do to receive my full security deposit back?

    The first step is knowing how you received the property. We do move out and move in inspections on video and we advise you do the same so that there is no question as to the condition of the property prior to move in. Please remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be professionally shampooed. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all planting beds should be free of weeds. No matter how useful you think it will be to a future resident, please do not leave any belongings or furniture on the property. Trash should be removed from the property.

    Be sure to return all keys that were issued with your new address to our office. Do not just leave the keys in the home or apartment. You will receive your deposit at the forwarding address within 30 days of your returning the property back to us.